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Here are some frequently asked questions,
and more importantly the answers about the pop art pet process.
How much does a portrait
cost?
Can you do people too?
What is fine art canvas?
What is a giclée print?
Can I have my portrait stretched?
How do I place an order for a portrait?
What forms of payment are acceptable?
How do I redeem my Gift Certificate?
What kind of photo do I have to submit?
How do I submit my photos?
Can I use a professionally shot photo?
What if I don’t have a good photo of my pet?
Can I give a popartpet portrait as a gift if I don’t
have a photo of the pet?
How can I be sure what kind of portrait I will get?
Can I request revisions after I have received my proofs?
How long will it take to create my masterpiece?
How do you create the portraits?
How is my completed portrait delivered to me?
Can my portrait be shipped internationally?
How much will it cost to ship my portrait?
How should my popartpet portrait be cared for?
What else can my popartpet be printed on?
Who retains copyright on the work?
What if my question isn't answered here?
How much does a portrait cost?
Price depends on the size and style of
the portrait, as well as the options you choose. Click here for
a price
list.
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Can you do people too?
Yes - we have a whole other website devoted to pop art people, Pop
Art Go! Check out some of the non-furry subjects we
have done to see what we can do for you or your toddler, or
your teen, or your twin, or whomever. Just visit Pop
Art Go for the details.
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What is fine art canvas?
The canvas we utilize is a cotton based, bright white, artist-grade
material. Our canvas is completely acid-free, and pH-neutral
without optical brightening additives (OBAs) or fluorescent
whiteners. These features guarantee a significant increase in
the longevity/archival nature of the print. The media is also
water and humidity resistant, which is a benefit as many prints
out there will run if exposed to moisture, be sure whomever you
purchase a portrait from is using moisture resistant canvas.
Basically we are very proud to print on the very best media available
on
the
market
today.
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What is a giclée print?
The short answer is giclée is really just a fancy french word that
artists and photographers use to describe their prints.
The longer answer is that its a name given to a specific process
and type of ink jet prints. The printers used are commercial high
end, color profiled printers, and while similar in the mechanics as your home printer,
they can produce high grade archival prints. Both our canvas and
our inks are archival which will allow you to enjoy your portrait
for a lifetime.
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Can I have my portrait stretched?
 Yes! Pop Art Pet can also provide stretching
for your portrait! Stretching is a method of wrapping the canvas
around wood bars that will display a sleek, frameless portrait,
just like in a gallery. You can view specific details here. If you choose to have us stretch
your portrait, you will be able to take it out of the box and
hang it on the wall immediately. Our rates are very reasonable,
and stretching will only add approximately
a week to the processing time for your order. Unfortunately, due
to shipping logistics, stretching services are available ONLY
to our US clients. The cost for stretching depends on the size of
portrait you order and the stretching option, your cost will be calculated automatically during
the order process.
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How do I place an order for a portrait?
It’s simple! Just visit our order page,
and decide which style of artwork you would prefer, Traditional, Comic,
or Pop. Then you will select a size, and
make a few other choices, and the shopping cart will automatically
calculate shipping or taxes if they apply. You can pay right online
by credit card, by personal check or money order.
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What forms of payment are acceptable?
We accept Visa, Master Card, or Discover credit
cards, as well as paypal, personal checks and money orders.
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How do I redeem my Gift Certificate?
If you received a gift certificate for a specific size & style
of portrait, you are welcome to go ahead and place your order for
the  specified portrait and simply select "Gift Certificate" as
your method of payment.
If you were given a gift certificate for a dollar amount, please contact
us directly when you are ready to place your order and we will
provide you with a voucher number. You will then be able to use
the voucher number during the checkout process to deduct the amount
of your gift certificate from your order total. You will only be
responsible for any charges, including shipping & handling,
in excess of your gift certificate amount
so when you check out you can choose to pay any balance due by
check or credit card.
Pop Art Pet Gift Certificates carry no cash value.
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What kind of photo do I have to submit?
We can work with digital pictures or actual photographs, but quality
is key. Digital photos should be of high resolution and well
focused, and real photos should be sharp and well focused. They
need to be reasonably close-up, and practically perfectly focused.
However, you don’t have to worry about things like cluttered
backgrounds or red eyes, we can fix that. Feel free to send a selection
of pictures that you like and we’ll use the one that we think
will work the best. Did we mention that they really need to be
really well focused?
Take a look at our photo tips page!
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How do I submit my photos?
 Digital images can be e-mailed as .tif, png or .jpg(highest quality)
files to  .
Please do not edit or crop down the digital photos before you
send them.
Real photos can be sent via snail mail to the following address:
Pop Art Pet, LLC
12902 E Idaho Drive
Aurora, CO 80012
Of course we will return your original photos with your completed
order.
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Can I use a professionally shot photo?
Yes you can, however you'll need to ask the photographer for a copyright release since these photographs are copyrighted and
owned by the photographer. You can download a simple release
form here, and submit it with
your photo. We will confirm the release information prior to
beginning work on your portrait.
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What if I don’t have a good
photo of my pet?
Before ordering you should take a look at our photo
tips page to find out what makes a suitable photo for us to
work with. If your photo selection is limited and less than ideal,
and you are not able to take more photos, we will happily recommend
our more subtle styles of art.
If you are in the Denver metro area we may be able to arrange
a photo session for your pet at a mutually convenient location
for a sitting fee of $40. Just contact us
directly to make arrangements.
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Can I give a Pop Art Pet portrait
as a gift if I don’t have a photo of the pet?
Gift Certificates are available for any
size portrait and will allow the recipient to submit their favorite
photo and choose a style they will love. Click here to
learn more.
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How can I be sure what kind of portrait
I will get?
 When you order we will ask you to provide examples from the website
that you really like. We may also ask you about colors and backgrounds
and any other specifics that will help us create a portrait you
will love. Then there’s the proof process
in which you will choose from a selection of online proofs before we print.
We can even do some basic revisions to one of your proofs if necessary
to ensure you will be totally satisfied with the finished product.
Many new clients come to Pop Art Pet through word of mouth, it
is therefore extremely important to us that all our customers are
completely satisfied with their portrait. We don't just offer personalized
art, we guarantee a personal service.
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Can I request revisions after I
have received my proofs?
Yes. We are happy to make some basic revisions to one of your proofs,
such as rearranging colors, modifying backgrounds etc. Any further changes requested
after you are provided with your revision will lead to delays of
up to three weeks in your portrait production, and will require
additional artwork fees of $75/hour
with a 1 hour minimum charge. Therefore, we do ask that you be
as specific as possible when making requests for revisions.
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How long will it take to create
my masterpiece?
We always give each portrait
the individual attention and time it deserves. Our turnaround time for proofs depends on several factors including our current workload, the quality of your photo and the complexity of the portrait. As a general rule, however, clients typically have proofs for viewing in one to two weeks. And we can let you know at the
outset of the project approximately how long it will be until your proofs are ready.
After you
have decided which of the proofs you love the most, we’ll
get it prepped and ready to print. The printing process usually takes 3 to
5 business days. Stretching and other services will also add to the processing time. The specifics are available via help, when you place your order. Finally, Priority shipping takes three to four
days for delivery.
Rush service and Express delivery may be available for a an additional
fee, just contact us directly with the
details of your timeframe and we will let you know what we can
do.
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How do you create the portraits?
Depending on the selected style of portrait,
several different software applications (Painter, Photoshop, Illustrator,
etc.)  combined with filters and a stylus are applied. Understanding
that each subject is unique, hours of focused attention to detail are dedicated to produce a high quality finished creation that
we are known and complimented for.
How long does each portrait take? A number of factors will influence
the amount of time each portrait will require (quality
of photo, portrait style selected, complexity of
subject, etc.). We start by adjusting the photos, removing the
background, then add in hand-drawn
details and enhancements, followed by applied colors and effects.
Each of our subjects is
given as much attention as needed, we don't cut corners to save
time, your pet is special and important to us.
Our commitment is to compliment your pet with color and effects
without losing them in the process. We take great pride in the
art that we create, and feel honored by each and every client's
decision in selecting Pop Art Pet Studio to capture and create
a piece to celebrate the art in their special family member throughout
the years
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How is my completed portrait delivered
to me?
If you select priority shipping, we will ship via USPS Priority Mail or FedEx ground. If you request expedited shipping, we will ship via USPS Express Mail or FedEx second day. Stretched portraits are carefully packaged in sturdy boxes and will arrive ready to hang. All non-stretched portraits smaller than 18x18 are carefully packaged and shipped flat. Non-stretched portraits 18x18 or larger are rolled and securely packaged in a heavy duty tube for shipping. All portraits are shipped insured.
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Can my portrait be shipped internationally?
Yes. We can accept international orders for rolled portraits, please contact
us before placing an order providing your shipping address
along with the size of print you wish to purchase and we will happily
provide you with a shipping estimate. Due
to shipping logistics, stretching services are not available to customers outside the U.S.
Please be aware that your country may require you to pay taxes or duty on your order. We unfortunately cannot control this amount nor do we have any idea what each country may charge. You may want to check with your local customs office for information. We can declare that your portrait is a "gift" which may reduce your charges and fees considerably, but we are required to put the value of your order on the outer label / customs form when we ship your portrait. You should check with your local customs office to find out what qualifies a package to be classified as a gift, and how it affects the charges you will incur delivery. Misuse of the "gift" designation may result in your package being delayed at customs, or even returned.
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How much will it cost to ship my portrait?
We do not wish to make a profit on the amount we charge for shipping.
Therefore, rather than charging an exorbitant flat rate for shipping,
our rates for both rolled and stretched portraits, are calculated
based on the weight of your portrait and your destination zip code,
plus the price of insurance and packing materials only.
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How should my popartpet portrait
be cared for?
Most importantly, as with any fine art, your portrait should never
be placed in direct sunlight.
Our canvas giclée portraits are printed on fine art canvas which
can be professionally framed either using stretcher bars, or flat-mounted and framed behind glass.
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What else can my popartpet be printed
on?
T-shirts, mugs, magnets, wall clocks, mouse pads, tile coasters>,
the list goes on. Visit our 'Your Shop Section' to
see the complete selection. After we have created your portrait,
you can let us know which items you are interested in and we’ll
create an online store for you.
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Who retains copyright on the work?
The artist retains all copyrights to and all rights of reproduction
of all images from the moment of creation, and is ordinarily
given a term enduring for the artist's life, plus an additional
70 years after the artist's death.
The artist retains all copyrights to created images and their
use in reproduction form, i.e. limited edition prints, merchandise,
and has the right to the distribution of the reproductions of created
images.
The artist has the right to use created images publicly for advertising
and promotional displays.
Commercial use or reproduction of created images is prohibited
without express permission of Pop Art Pet, LLC. (licensing fee
may apply). Please contact us directly
with any commercial use inquiries.
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What if my question isn't answered
here?
Didn’t find the answer to your question here? Just contact
us directly with your concerns.
720.488.3575
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